Shipping policy

Shipping Policy Cedar Grove Supply (supply.cedargrovetrees.com)

Last updated: August 1, 2026

This Shipping Policy applies to all orders placed through supply.cedargrovetrees.com. By placing an order, you agree to the terms below. This policy works together with our Terms of Service.

Order Processing

Orders are typically processed within 1–3 business days after payment is received and confirmed (excluding weekends and holidays).

Processing times may be longer during peak seasons, high-volume periods, or when items are backordered or require special handling. We will notify you by email if there is a significant delay.

We reserve the right to cancel or delay any order due to factors outside our reasonable control, including weather, labor shortages, carrier issues, supply disruptions, or force majeure events. No consideration or compensation is provided for such delays or cancellations.

Shipping Methods & Rates

Shipping rates and available methods are calculated at checkout based on:

  • Shipping destination
  • Package weight and dimensions
  • Selected shipping speed

We primarily ship via major carriers (UPS, FedEx, USPS, and others as available).

All prices are FOB origin (Crestview, Florida or other designated shipping locations). Additional freight or handling charges may apply for oversized, heavy, or special-order items and will be shown at checkout or on your invoice.

Delivery Estimates

Delivery timeframes shown at checkout are estimates only and are not guaranteed. Actual delivery times can vary due to carrier performance, weather, traffic, customs (for international orders), or other factors outside our control.

We are not responsible for delays once the package has been handed over to the carrier.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information (when available). You can track your package directly through the carrier’s website using the provided tracking number.

Risk of Loss

Title and risk of loss pass to you when the order is loaded onto the carrier and departs our (or our supplier’s) facility.

A shipment’s departure fulfills our responsibility to supply the ordered product.

Claims for Damaged, Lost, or Incorrect Shipments

You must notify us in writing of any claim within 48 hours of delivery (or within 24 hours for visible exterior damage noted at the time of delivery).

Claims must be sent to care@cedargrovetrees.com and include:

  • Order number
  • Clear description of the issue
  • Time/date-stamped photographs (and video when applicable)

For shortage or count claims, we require time/date-stamped photo or video evidence of the package condition upon arrival and of the initial unpacking. No other forms of evidence will be accepted.

No claim shall exceed the purchase price of the specific item(s) claimed. We are not responsible for claims related to product integrity, quality, or condition once the shipment has left our facility, except as required by applicable law.

International Shipping

International orders may be subject to customs duties, taxes, import fees, and additional inspections. These charges are the sole responsibility of the customer and are not included in the shipping rates shown at checkout.

We make no warranty regarding the fitness of any shipment for inspection or clearance by foreign customs or agricultural authorities. Delays caused by customs clearance are outside our control and are at the customer’s risk and expense.

Certain products or destinations may be restricted. We reserve the right to refuse or cancel international orders that cannot be shipped lawfully or practically.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, failure to pick up, or similar reasons, you will be responsible for the original shipping charges plus any return shipping fees. We may, at our discretion, offer to reship the order after payment of additional shipping costs.

Contact

For questions about shipping or to submit a claim, please contact us at:

Email: care@cedargrovetrees.com Phone: +1 800-781-1745

Cedar Grove Christmas Trees, LLC 5753 US Highway 85 N Crestview, FL 32536 United States